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Terms and Conditions

Regarding Our Website


1. Company : is a commercial branch of  FILOS NORTHERN GREECE SA based in Thessaloniki,  Michail Psellou Str. 32, P.C.54248 with licence number 09.33.E60.00.00059.00/03 issued by the Greek National Tourism Organization and the  special  distinctive title  FILOS HOLIDAYS and TRAVEL  


2. Acceptance of General Terms of Use:


Use of this site means that you are above 18 years old and that you possess the legal right and ability to use it in accordance with the terms and conditions set herein. The present terms and conditions apply to all the services

presented in our site and provided either directly or through distributors. By accessing, browsing and using our website and/or by proceeding with a reservation, you acknowledge having read, understood and agreed to the terms and conditions set out below (including the privacy statement).


3. Accommodation

Through its web site Filos Holidays and Travel gives the possibility to book on line a wide range of accommodations as well additional travel services. The description of each accommodation has been prepared to the best of our knowledge and according to information given by the suppliers we cooperate with, in order to be as correct and reliable as possible.

Filos Holidyas and Travel decline any responsibility in case of not correct information not depending from its will.


4. Rating

A wide range of accommodation is presented in our site. Official rating of each accommodation is shown in the description.

5. Room types:


Single Room: Contains one single bed.


Double Room: Contains two single beds or one double bed and is suitable for either one or two people.


Triple Room: usually a double room with an extra bed in the form of a camp bed, rollaway bed.


Studios: one space room for 2 or more persons equipped with kitchenette.


Apartments: Formed by one, two or three bedrooms (according to the description) and a separate living room with kitchenette.


Suites: Unless otherwise stated in the hotel descriptions a junior suite typically comprises a larger room with a luxury area, whilst a suite has a separate bedroom and living room


6. Basis:


RR: room rate. The price does not include any meal


BB: breakfast is provided in continental, riched or American style, either  served or buffet


HB: Breakfast and one warm meal per day (normally dinner)


FB: Breakfast, lunch and dinner are included in the price


AI: (All Inclusive) In addition to breakfast, lunch and dinner coffee and cake or ice cream is served at specific times of the day. Drinks are normally local products. The All Inclusive content, drinks, meals (and times) can vary from hotel to hotel.


7. Arrival/Departure:


Check-in time on arrival is usually at 14:00. In case of earlier arrival the room may not be ready and it will be necessary to wait for a while.

Checkout time on departure is usually at 12.00 unless differently specified at the hotel


8. Damages:


Guests are obliged to report any damages caused to indoor/outdoor furnishings and fittings to the reception or the house owner and  will be responsible for any eventual charges.


9. Domestic Animals:


Pets are usually not allowed, unless differently mentioned in the description of the hotels. Pets are forbidden in swimming pools for hygienic reasons, and any damage caused by them must be reported immediately to the reception or the house owner. Pet owners will be required to cover the costs of any damage caused.


10. Booking procedure, Confirmation, issue and dispatch of travel documents:


Available accommodations are marked with a “ book” sign and can be booked by using a credit card or sending a bank transfer as specified in the section “Payments”

For accommodations marked with a “on request” sign, an answer to your request will be sent within 24 hours.

When the selected accommodation is available an option of 2 -3 days will be given in order to finalize the booking within this period. Payment details as per section “Payments”


Reservation form has to be filled in with the necessary data and submitted.

Confirmation received from our reservation department must always be checked by the user in order to secure that

All the details (names, dates etc.) are correct. In case of any error occurs the user must inform Filos Holidays and Travel within 24 hours.


The total price includes all taxes, the booked meals as well as cleaning and linen and towel change.


Once the purchased is completed and the full payment has been done travel documents (voucher) will be sent.


11. Payments:


A) Credit Card


Upon confirmation 10% prepayment is required by credit card. Full payment has to be done 21 days before arrival.

This option cannot be applied to reservation in early booking discount or to other special offers for which full payment is required quite in advance from the hotels.


Credit Card information provided by the user when completing a booking is processed directly into the Proxy Pay Secure Online Payment System. This system belongs to Eurobank which is one of the largest and most credible banks of Greece. Through the use of the Proxy Pay system, does not collect or store any credit card information in its own facilities, as Eurobank carries out all the electronic transactions (i.e. credit card verification, clearance and electronic payment). Credit card information is transmitted using 128bit SSL encryption technology (Secure Socket Layer).Filos Holidays and Travel has received a 128-bit SSL Certification Seal from GeoTrust, thereby offering the highest level of encryption or security possible. This assures that communications between your browser and this site's web servers are private and secure.


B) Bank Deposit


The bank accounts which money can be transferred to  are:


1.Eurobank EFG



2.Alpha Bank



3.Piraeus Bank



Beneficiary: Filos Northern Greece S.A.


Upon confirmation a  10% deposit has to be sent by bank transfer, while the rest of the amount must be sent 21 days prior to arrival by bank transfer as well.

This option cannot be applied to reservations in early booking discount or to other special offer for which full payment is required quite in advance from the hotels.


For faster performance a receipt of the transaction can be sent to our reservation department by e-mail or fax.


12. Cancellation Policy/ Amendments:


Cancellation Fees:


More than 21 days before arrival

20 EUR due to credit card/bank fees


21-15 days before arrival

30% of booking value


14 days before arrival or no show

50% of booking value


In case of premature departure no refund will be given.


12. Amendments:

Amendments (new check-in/check-out date, different type of rooms, different number of persons) of an already confirmed reservation are allowed, provided that there is availability for the new request.


Any change will be charged with EUR 20.


The change of hotel will be considered as a cancellation of the original reservation and it is submitted to cancellation policy.


13. Rejection of the Transaction:


Failure to pay or the unauthorized use of your credit card  will involve cancellation of your reservation.


14. Privacy:


We maintain high ethical standards and care diligently for the protection and confidentiality of your personal data. The Filos Holidays and Travel does not collect or store in any way your credit card details. The payment procedure and the verification of your data through a bank assure the absolute safety of your transaction.